Exchange and Buy Back Policy
|CZ and plain gold jewelry||80%||85%|
|Diamond Fashion Jewelry (no center stone)||80%||85%|
|Diamond jewlery with center stone VS, VVS (below4mm), SI||80%||90%|
|Diamond jewlery with center stone VS, VVS (4mm up)||Apply Loose Diamond Policy to Diamond. Apply Diamond Semi-mount to the semi-mount||Apply Loose Diamond Policy to Diamond. Apply Diamond Semi-mount to the semi-mount|
|Loose White Diamonds|
|6.0mm to 8.6mm||95||98|
|5.0mm to 5.99mm||93||95|
|SI1 6.0 mm up||90||95|
|SI1 from 3 mm to 5.99 mm||85||90|
|Loose Diamond Fancy Shape|
|From VS upwards||80||90|
- The above exchange policy is valid from January 1, 2021
- For purchases made before this date, redemption policy will be applied according to the policy at the time of purchase.
- Redemption value is calculated as the purchase value after all deductions of any promotions (accumulated points, loyalty card, discount…) applied.
- When you need to exchange and return products, please contact Meez Jewelry via hotline or Facebook for advice and appointment.
- You should keep the original Sales Invoice and Certificate for exchange. If there is no sale invoice and product certificate or there is but not enough, not intact, erased … Meez Jewelry will not apply the exchange and buyback policy. To process exchange and buyback, you submit Sales Invoice, certificate and ID card
- When exchanging, reselling, you bear all quality inspection costs. When removing stone from mounting, you will witness
- Meez Jewelry will refuse to exchange/buyback for the center diamond that is cracked, chipped, scratched or has signs of being affected by temperature, pressure, chemicals … leading to the risk of changing the quality of the diamond.
- Meez Jewelry will refuse to exchange/buyback according to the above policy for broken or deformed jewelry. We may only support redemption based on actual gold weight.
- We may refuse to exchange if the customer requesting the exchange is not the same as invoice’s owner and the product shows signs of fraud, or activities that violate the law.
- For customization order: When customers order according to Meez Jewelry’s sample but there are changes or adjustments to the design such as: changing the type of stone on ring base, changing the design details on the product: motifs, mounting …, this product will be eligible to buy back 50% of the invoice value, not to change goods. – When the customer orders according to the customer’s wishes, this product is not applicable to exchange or redemption.