Exchange and Buy Back Policy

Type

 Buyback (%)

Exchange (%)

CZ and plain gold jewelry 80% 85%
Diamond Fashion Jewelry (no center stone) 80% 85%
Diamond Semi-mount 80% 90%
Diamond jewlery with center stone VS, VVS (below4mm), SI 80% 90%
Diamond jewlery with center stone VS, VVS (4mm up) Apply Loose Diamond Policy to Diamond. Apply Diamond Semi-mount to the semi-mount Apply Loose Diamond Policy to Diamond. Apply Diamond Semi-mount to the semi-mount
Loose White Diamonds
Above 8.6mm N/A N/A
6.0mm to 8.6mm 95 98
5.0mm to 5.99mm 93 95
SI1 6.0 mm up 90 95
SI1 from 3 mm to 5.99 mm 85 90
Loose Diamond Fancy Shape
Below VS 75 80
From VS upwards 80 90
Color Diamonds 80 90

Note:

  • The above exchange policy is valid from January 1, 2021
  • For purchases made before this date, redemption policy will be applied according to the policy at the time of purchase.
  • Redemption value is calculated as the purchase value after all deductions of any promotions (accumulated points, loyalty card, discount…) applied.
  • When you need to exchange and return products, please contact Meez Jewelry via hotline or Facebook for advice and appointment.
  • You should keep the original Sales Invoice and Certificate for exchange. If there is no sale invoice and product certificate or there is but not enough, not intact, erased … Meez Jewelry will not apply the exchange and buyback policy. To process exchange and buyback, you submit Sales Invoice, certificate and ID card
  • When exchanging, reselling, you bear all quality inspection costs. When removing stone from mounting, you will witness
  • Meez Jewelry will refuse to exchange/buyback for the center diamond that is cracked, chipped, scratched or has signs of being affected by temperature, pressure, chemicals … leading to the risk of changing the quality of the diamond.
  • Meez Jewelry will refuse to exchange/buyback according to the above policy for broken or deformed jewelry. We may only support redemption based on actual gold weight.
  • We may refuse to exchange if the customer requesting the exchange is not the same as invoice’s owner and the product shows signs of fraud, or activities that violate the law.
  • For customization order: When customers order according to Meez Jewelry’s sample but there are changes or adjustments to the design such as: changing the type of stone on ring base, changing the design details on the product: motifs, mounting …, this product will be eligible to buy back 50% of the invoice value, not to change goods. – When the customer orders according to the customer’s wishes, this product is not applicable to exchange or redemption.